Switchboard Operators (Including Answering Service)

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What Switchboard operators Do

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


Switchboard operator Salaries

  • 2020 employment: 59,900
  • May 2021 median annual wage: $30,150

Job Outlook for Switchboard operators

Projected employment change, 2020-30:

  • Number of new jobs: -13,600
  • Growth rate: -23 percent (Decline)

How to Become a Switchboard operator

Education and training:

  • Typical entry-level education: High school diploma or equivalent
  • Work experience in a related occupation: None
  • Typical on-the-job training: Short-term on-the-job training

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*Some content used by permission of the Bureau of Labor Statistics, U.S. Department of Labor.

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